All prices are subject to change without notice

Gift cards

All gift cards expire 60 days after purchase

Shipping

Lilou only ships within the US. For standard shipping, we ship USPS Priority Mail or USPS First Class. When your order ships, you’ll receive an email with the tracking number so you can keep an eye out for your package.

Returns

We want you to be happy with your purchase and we will work with you to get it right. If we make an error, we hope to catch it before you do, and we will fix it at our expense. All sales are final unless there is a manufacturer defect or your product was damaged during shipping. Please review your order confirmation for the correct shipping address and to ensure your order is correct. If it is not, please contact use right away at info@getlilou.com.

Membership

All new Membership and Membership Renewals have been suspended in response to COVID-19. We are not currently accepting new memberships, and existing memberships have been suspended during this global pandemic. If you have any questions, or your card is charged on or after August 1st 2020. Please contact us immediately at info@getlilou.com.

Membership can be cancelled at anytime without penalty

In-store events can be virtual or in person

Members accumulate free hours of organization per year. These hours are non-transferable an expire every calendar year from the date of accumulation.